Hello,
I have seen multiple reports of people having similar issues with Eco bubble washing machines where the plug fuse had melted and scorched the socket.
We bought the machine in early 2016 and had been running fine until 2 days ago when the cycle failed to complete and we got an error code of UC and it started to smell funny. At closer inspection of the plug, we found out that the fuse in the plug had melted the inside of the plug and the socket was scorched. Upon on research I found out that this has happened to others with Eco-bubble models with exact same description of the problem. We called Samsung and explained that we have come across this thread and problem with other machines and that we are worried about the safety of a 5 year old machine (IMO washing machines should last longer than 5 years). I was told that an engineer will come and inspect and that they take this very seriously. When the engineer came he advised us that this machine needs to be replaced as it is a fire hazard and he also raised an issue with the fuse in the plug among other things. Upon contacting Samsung, we got told that all they can do is replace the plug and one other part as a "one-off repair" without expressing interest in investigating this matter further to understand how this happened and whether it can happen again or not. We really don't feel comfortable using this machine again as there is no explanation of why this happened in the first place?
When we asked Samsung about their awareness of this problem with other similar models of similar age, their answer was its outside of warranty so they cant comment on it. We think Samsung should take more responsibility than this with their products and investigate this issue in more details. But anyone who has ever dealt with Samsung's UK customer services will know that this will never happen as it is really like talking to a wall.
We hope that this message will add to the other similar messages and will make Samsung take notice of the problem.
Hi @JBIET, if you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and I or one of the other mods will be able to get this escalated for you.
Similar issue here with an ecobubble. Purchased Nov2015, fault Jan2024!
Hey @ChristinaSargeant, please send a PM to @Sam_UK with further information and one of our Mods will be on hand to help. If you're not sure how to send a PM, please check out the following link: https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...
Same fault with an Ecobubble bought December 2015. The plug overheated Oct 2024 after a few months of erratically performance. At the end of the fuse is a lump of burned plastic from a hole that had been burned in the fuse cover (removed for the photo). The socket in the wall had also been burned and cracked.
It could just be a dodgy fuse holder in the plug that (maybe) develops a loose or high resistance path somewhere over time (e.g. between the fuse holder and fuse). A simple plug or power lead change might fix it. A possible risk of getting it wrong, though, is that your house burns down.
A new Bosch is arriving next week.
It could just be a dodgy fuse holder in the plug that (maybe) develops a loose or high resistance path somewhere over time (e.g. between the fuse holder and fuse). A simple plug or power lead change might fix it. A possible risk of getting it wrong, though, is that your house burns down.
A new Bosch is arriving next week.
