Family Hub Refrigerator unable to sign in to Samsung Account

[JoeAllenPro]

I have a Family Hub RB38M7998S4_SS. Everything is working great apart from signing in to my Samsung Account.

the device has a good network connection, as the browser and other network features work perfectly, but shows a network error when attempting to sign in.

if I try to create an account, it shows a “page not found” error. I suspect it’s trying to use old/abandoned URLs to complete the process.

I fear that this is simply never going to be addressed, and as such the vast majority of the smart features are simply not ever going to be accessible.

[LaceyD]

Yup. Just bought this fridge and cannot sign in. Just says loading for a good 20 minutes. 

[FamilyHub]

Is there anyone from Samsung going to reply or officially solve it?!?

[Hvet]

Just got mine yesterday. Tried to login using the Google option do I could sun my account and it has been trying to load all night. I have to unplug it because it won't stop

[Jamesthearcher]

I'm having the same issue. Yes I can sign in on other devices. Also the new Alexia app sucks. Every time my internet cuts out it disconnects and I have to have code texted to phone to enter into frig.  Everything else I own reconnects without issue.  (Yes I lose connection daily if not a few times a day)

[Asmcgrew]

That's exactly what mine is doing. Did you happen to find a solution?

[Jbillings72]

You will have to turn off two-factor authentication in your Samsung account.  Then sign into you account on your refrigerator.   I hope this helps.

[Jbillings72]

You will have to turn off two-step verification in your Samsung account to login on your Family Hub refrigerator.  Once you are logged into your family hub refrigerator you can turn the two-step verification back on.

[mikeclear]

Hi there - I'm having this problem too. I have tried turning off two-factor authentication - but it's not possible now. "To help keep your personal info safe and secure, Samsung now requires two-step verification for all accounts. Two-step verification can no longer be turned off."

I like the idea of my family hub, but if it can't connect to the samsung account it seems pretty useless!

Please help!

[Steven P]

Since the last upgrade my fridge can not log into my samsung account. No I do not have 2 step on. Tried resetting everything - just keeps spinning saying connecting but never does.

[Partita]

Try factory restart.