Exploding oven door

[adi55]

My oven door has just exploded. On Christmas eve! This appears to be a common problem with samsung ovens. Have gone on webchat and await an engineer though I dont hold any hope of that happening anytime soon. Totally appalled, and not the first issue with the oven. Not fit for purpose. 

[pete00]

Was it the inside glass or the outside glass as oven doors no longer have a single sheet of glass.

[adi55]

Outside, made a right mess.

[leicesterMan]

That's a common problem , I'm surprised Samsung don't do a recall

[ChrisP88]

@adi55 If you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and I or one of the other mods will be able to get this escalated for you.  

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm... 

[aadm]

Same just happened with our Samsung oven door model NE63A6111/AA. Only been using for 6 weeks. Obviously a serious manufacturing defect which poses a physical danger to anyone that has bought this product.  How many other ovens have the same problem?

Samsung what can you do to resolve this issue pls?

[AntS]

Hi @aadm , We'd advise you getting in touch with Samsung Support ASAP.

If you're based in the UK or Ireland, then please send us a PM to our Sam_UK account as advised by ChrisP88 above.

But that looks like a US model code you've posted there. Are you based in the US? If so, and you haven't contacted Samsung Support, they can be reached  here: https://www.samsung.com/us/support/contact/