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Customer service with a bad microwave

(Topic created on: 19-02-2024 04:47 PM)
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catehrhart
First Poster
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Has anyone else in the USA had extremely poor customer service with a microwave?  I paid a contractor to buy and install a over the range microwave only to have it fail in 3 months.  Then customer service tells me I have to take the microwave down in order to service it, which I have to hire someone since I am not physically able to take it down.  They have fixed it twice which means I have now spent 3X the cost of the microwave.  Now it doesn't work again and they are refusing to let me speak with a manager for a resolution on this.  This has been going on for almost 6 months. They want to send a tech out again and I will have to pay someone to take it down again.  This is the WORST customer service I've ever had.  They are just hoping I go away???  

2 REPLIES 2
Star_girl
Hotshot
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Do you have cover for your microwave for 12/24 months from the shop or Samsung?
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Piper123
Maestro
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As you're in the USA, you may wish to ask your question in the US forum as the laws are very different to those here in the UK. 🫠