Cash back not paid

[Suleman77]

My cash back claim was approved on 24/7/2024 It has been more than 45 days and there is no cash back or any email to explain the delay. Very poor service. Samsung should not have such promotions if they can’t uphold. Likewise they should fulfil what they advertise or at the least send an email to explain the delay. Generally, have found Samsung very poor and only interested in selling and taking the money. Complaints go on deaf ears and you just waste time on the phone.

[AndrewL]

@Suleman77: I'm sorry to hear that you have encountered a delay with your cashback claim. If you have not received your cashback, and it has been over 45 days since your claim was verified via email, then I recommend contacting the Promotions Team directly to see if they're able to shed further light on this for you. To do so, please follow the link below, click on 'Get in touch' and fill in the required fields. 

https://samsungoffers.claims/sam/AiCashback/en-GB/support

Please accept my apologies for any inconvenience this may cause you. 

[jonnyqqqqqaa]

Hi I've had exactly the same issue and they've not been responding to my emails. Shocking service. About the same time frame as you too. Owed £200

[WorldOnFyre]

I have this same issue! Owed £200 and I’ve contacted the promotional team and still not received any sort of response whatsoever. I have a code which I thankfully screenshot as I have no emails at all. Absolutely disgraceful service from Samsung, very disappointed! 

[PL80_LDN]

I have the same issue. They said it's approved and I thought it would just be paid. And no its not there many months later. I've contacted the customer service. This is very very disappointing to read so many are in the same boat. I think this needs to be reported to Trading Standards frankly. This is fraud.

[Ransom12]

Verified within 5 days... days 12 still not Verified.. sent an email for help, no response.. just ghosted.