Hi Danny T,
Recently we invested in a Samsung Bespoke Jet Pro Extra clean station.
The purchase price over £800 was by no means insignificant.
To date, the unit operates well within our expectations..
However, when attempting to purchase replacement dust bags for the clean station, we found that not only does Samsung no longer carry this part, neither do any of the authorised resellers channels.Whereas my perception that Samsung UK's inability to provide an obvious consumable component to a premium product line is disappointing, not to mention the deliberate disinterest customer care shows (I actually asked for an escalation with Samsung customer care, which to date remains silent)
What I find very distasteful and borderline dishonest, the Samsung channel are still actively being marketed as complete units, even whilst knowing these units are unserviceable.
I have no reasonable expectation that Samsung have the will or interest to remedy this situation.
It is my view and belief that customer services is the manifestation of an executive disposition within a company and clearly, customer services presents to me as disinterested and ***** in recognising a 'customer', finding comfort in statistics and averages.
I could imagine that Samsung UK consumer appliances channel management may take a position of; provided 80% of the units are without complaint, the 20% noise is probably worth ignoring as it represents a small portion of risk to sales revenue, after all, the units have been sold, income realised and I am sure annuity income from consumables pales in focus against a quarterly sales target of new units, besides, consumables is another department...
This post affords me the personal satisfaction of at least voicing my view and opinion as a result of the details set before me.
