Is anyone else experiencing totally inadequate customer service with Samsung with regards to getting a product repair??
I've been waiting 4 weeks to get a vacuum collected by DPD. The problem apparently is that DPD have no tote bags left to collect the item in. Quite frankly I just don't believe this, I think it's Samsung making excuses.
I have an item under warranty and there is absolutely zero service or help. I have contacted Samsung by phone and chat. There is no email service to contact and even when I get a promised manager call back it doesn't happen.
How can it be so bad? Ninja had a faulty item replaced within 7 days with no fuss at all. Makes me swear never to buy Samsung again.
How are they expecting a household to cope without a vacuum ????? A few weeks I can manage but 4 weeks and not even collected is ridiculous.
Anyone else got any experience of this issue and how was it resolved.
Desperate and extremely frustrated now !!!!!!!!!
