31-05-2022 02:09 PM in
I have just bought an expensive Bespoke Jet Complete vacuum cleaner which is fantastic, it comes with three dust bags so I went on Samsung to order spares and it says NO LONGER AVAILABLE which is odd for a new product surely it means out of stock, I Googled and could only find some for sale on ebay in South Korea, I phoned the Samsung help line and after a long conversation with a lady in India who didn't know what a dust bag was and kept asking me which firm I was calling about, not sure how many times I told her it was Samsung which I thought being the Samsung help desk she would have known, after talking to her manager she ended up saying it would be available in a few days which I think was her way of saying I don't know go away. So please does anyone know where I can buy dust bags VCA-ADB952 or how to contact someone at Samsung in the UK who will hopefully understand what I want. It does appear to be a case of Samsung make great products but are rubbish at customer service.
03-06-2022 10:45 PM in
I would also like to order Samsung BESPOKE Jet, but when the bags become available. Until then it is just too risky. I don't want to end up with vacuum without dust bags.
Could you please tell me when they will become available on Samsung UK?
They are not available on the webiste you put above.
Hi Danny T,