Z fold6 picture in picture freezing

[Emryc]

I really want to like this phone but i cant find a fix for this.

When i listen to a video or livestream with picture in picture mode or even when i split screen a for example twitch or kick and another app the video freeze after a couple minutes. The audio keep playing but the image just freeze. If i try to go back in the app i am watching the video from the video goes black and i have to close the app and start over again for another 3 minutes until the video freeze again. Its fine if i stay in the app i am watching the video from but whats the point of having a foldable phone if i cant even multitask.

I tried every fix i could find from lowering the video quality, reinstalling the apps to looking in every possible setting like background usage limit and all the battery optimisation setting but it keeps happening. My phone is up to date and all my apps to. The only way i can avoid it is if i touch the app every couple seconds before it freezes just like if my phone is tryng to save energy or something even if battery optimisation is off.

Please help me out here i really want to love this phone but this is so annoying.

[BandOfBrothers]

Hi @Emryc 

I'm hoping one of the members who have this phone or have been testing the phone can chime in to share their own experience with the phone to see if it is similar to yours. 

When I had the Fold³ everything was seamless. 

You could try Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

And send feedback via your Samsung Members App too that goes directly to Samsung flr them to analyse. 

If i can be of any further help please don't hesitate to ask  😎 

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

I'm sorry to hear you're having issues with the Fold6 picture in picture.

Having seen this issue elsewhere (I'm also using Fold 6 until next week as part of the Samsung Community Product Testing) I'm confident that your issue relates to apps rather than the device.

If it were the device, it wouldn't work at all.

[Dunamis1]

Welcome to the club ,of people who spent huge money to buy nonsense phone .no value for your money 💰 💰.

[Dunamis1]

Samsung will be surprised when they become forgotten like blackberry and Sony Ericson . Let them just remember that they are not the first to thread on this path of greatness. Some other companies have done at some time in the past and today they are no more . They are just ignorant about the pain customer go through for purchasing a useless phone that spoils in short period of time with no value for the money you spent to acquire the useless Samsung phone .