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Galaxy z flip 5 problem

(Topic created on: 23-04-2025 10:33 AM)
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kawaiiMyMelody
Explorer
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Does anyone know why my Galaxy z flip 5 has started doing this when I open it 🤔 The cover screen is showing on my home screen when I open it 🤦‍♀️
I was gonna upla picture but it's not giving me the option 😔 
So basically my shape of my cover screen is showing on my home screen when I open it, for about 30 seconds 🤷‍♀️
Thanks 
3 REPLIES 3
Obsydian
Samsung Members Star ★
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Not seen that on our ZFLIp3,4,5 or 6, only the ready SoD.

First thing to do is ensure you have a backup, in case it gets worse.

Any shawarranty (as martin Lewis calls it) left or did you purchase on a credit card, as it is covered for 6 years (assume no damage).

Beyond that, have if it just started happening try and trace back any apps or updates, try starting the device in safe mode, basically get your Detective hat on.

Hopefully its an app, software glitch and maybe clear cache will solve it, if not best to talk to Samsung Customer support and get it booked in, if your in London I highly recommend going into the Kings Cross store (book in before) and do it face to face.

 

2 Decades Samsung Ownership, If my response helps leave a Like and Accept as a Solution
DAILY: S25 Edge, ZFold6, Watch Ultra, Fit3, CL Ace 2, BT-W6, 20,000 Power bank, Smart Tags
FAMILY: ZFlip5, ZFlip6, Watch6 Classic, Tab S8 Ultra, Tab S7 Plus, Buds Pro2, Buds3 Pro
OFFICE: Book2 Pro i7, M70A 32”, Logitech K700, MX Ego, M720 Triathlon, Pop, Jabra Evolve2
AV/GAMING: QN95A 50” TV, Q900A, SW900s, 8 Series TV, LG OLED, M70A 43”, Dell Inspiron G5
APPLIANCES: Jet 75 Vacuum, MC32 Oven, American Fridge, 8 Series TV, LG OLED
SPARES: ZFlip4, ZFlip3, Buds1 Pro, Buds2 Pro, Book2 Pro i5, Level Speaker
MAINTAIN: iPhone 14, iPad Air4, iPad Mini4, iPad Pro1 12.9, Watch6

kawaiiMyMelody
Explorer
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Thank you, I'll try everything you have suggested 👍
Obsydian
Samsung Members Star ★
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i love the flips and folds, but must admit purchasing and maintaining them is riskier than a boring slab phone 🤣

sadly I have purchased the ZFLIP3,4,5,6 and ZFOLD3,4,6 with each expecting problems and had problems with them all except 2 (fingers and toes crossed).

i guess that's the price we pay as early adopters, though they are established products now.

2 Decades Samsung Ownership, If my response helps leave a Like and Accept as a Solution
DAILY: S25 Edge, ZFold6, Watch Ultra, Fit3, CL Ace 2, BT-W6, 20,000 Power bank, Smart Tags
FAMILY: ZFlip5, ZFlip6, Watch6 Classic, Tab S8 Ultra, Tab S7 Plus, Buds Pro2, Buds3 Pro
OFFICE: Book2 Pro i7, M70A 32”, Logitech K700, MX Ego, M720 Triathlon, Pop, Jabra Evolve2
AV/GAMING: QN95A 50” TV, Q900A, SW900s, 8 Series TV, LG OLED, M70A 43”, Dell Inspiron G5
APPLIANCES: Jet 75 Vacuum, MC32 Oven, American Fridge, 8 Series TV, LG OLED
SPARES: ZFlip4, ZFlip3, Buds1 Pro, Buds2 Pro, Book2 Pro i5, Level Speaker
MAINTAIN: iPhone 14, iPad Air4, iPad Mini4, iPad Pro1 12.9, Watch6