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Z fold4 WiFi not turning on after update

(Topic created on: 25-04-2024 12:18 PM)
52125 Views
Debinter
Explorer
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I updated my phone on the 18th and ever since, my WiFi does not turn on anymore. I don't know what to do and I've followed all the instructions provided. I'm out of options.
75 REPLIES 75
Tc420
First Poster
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How did you reach out to Samsung?  I just flipped to Android so still leaning some of the tech stuff.   Still a million times better than IOS

 

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Javier107
Apprentice
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I try this in my fold 4 and it did not work

Javier107
Apprentice
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Yes, it is, Because an update now phone is useless😪

Javier107
Apprentice
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I just did it an it does not work

CW19
First Poster
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I am having this same issue! since 5/24/2024 I really hope this gets fixed soon. I was hoping an update would fix it but I can't even update because it needs wifi to update apparently! 

FredekStark
Apprentice
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I contacted support, they made me make all the silly troubleshooting and directed me to repair the phone.

I'm starting to thin, having seen so many people reporting this issue, that it is not a software failure but a bad quality hardware.

Either through a software update, stress or just time, it goes bad.

I dont know if they do that so you upgrade the phone, since they were not short of offering me all kind of discounts to upgrade to the surveillance AI model.

I've been using samsung since the first smartphone came to the market.

I'm not sending this one to repair, I'm not buying a new one since the privacy on samsung it is trash, so they give me no option.

I'll look for a different manufacture that value its customers and privacy.

Sayonara.

RuralRhodes
First Poster
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I have the same problem after an update. Did they tell you what was wrong when they repaired it?

Heather6
Apprentice
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Same problem here, called customer services with the wifi issue and told them there are a lot of other owners with the same issue online, his response was it's not something that he's heard of or is listed in there faults reports. He went through all the standard blurb, hard reset, safe mode etc. Finally he said take it to my Samsung repair shop. Waiting for a fix to come out, hopefully this be sooner rather than later.
FredekStark
Apprentice
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UPDATE: a month later the camera stop working, and now the phone doesn't even start.
This is a SCAM. 

Given Samsung's response to these issues, I will start looking into initiating a class action lawsuit.

Anonymous User
Not applicable
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for something that is apparently  unusual,  a lot of people seem to be experiencing it. This includes me. I love my fold but I am extremely frustrated with it at present. My connection to my home WiFi is erratic at best and does not last long term if the phone is left on but unused. I have tried to access the recovery menu but it never appears so I cannot access that solution. I do not want to do a factory reset - there is too much to lose. Given that this issue appears to have been happening for some months now, surely Samsung can build and push out a patch to correct it? It doesn't seem like a huge ask.