09-01-2023 07:23 PM in
I have recently changed my phone to the z fold 4 from the note 20 ultra and I have noticed that the WiFi signal is always dropping out and coming to a crawl whenever I change rooms at home or go upstairs. I have fairly good Internet speeds and have tried my old phone and also a Samsung tablet and they both work fine in different rooms. Does anyone have this problem and could possibly help would be great!
11-01-2023 06:24 AM in
I did have an issue albeit not with my Fold³ phone @foxi123
The avenues I tried was to forget the network in the phone, and then split the Home Broadband Routers frequency to 2.4ghz and 5ghz and named them so I knew which was which and then reset up the connection in the phone to one and then the other to see which was best.
2.4ghz was best as this provides a bigger cover area.
Changing the wireless channel in the router can help and turning off any smart setting can help.
Over the years I've also found some phone's can hang on better to Wi-Fi connection and can switch from Wi-Fi to Mobile Data Connection more seamlessly than others !
You could also clear the cache in your Wi-Fi section via Settings, Apps, Wi-Fi, Storage and clear cache to see if that helps.
There is a diagnostic test tool in your Samsung Members app.
A Samsung Service Centre can take a look at the phone.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
28-08-2023 06:25 PM in