Z flip 6

[HSmudge]

I am so disappointed with this device. I can't believe that what seems like old tech has been used for the screen. I cannot wear my sunglasses and use phone. I have 2 other Samsung devices a bit older, and yet there screens are ok with sunglasses. My previous phone S22 was also fine. So imagine my shock when I tried to use my new EXPENSIVE phone with my sunglasses on. Only to be confronted with awful polarisation. Surely this is a downgrade.

Trying to talk to Samsung tech, they say is all top tech. I asked for this issue to be escalated, they phoned once. Left a message(the accent was too difficult to understand), so I will have to re trace my case.

[johnz237]

Hi! Welcome to the samsung members community!

Why would they use old tech on a new phone? The z flip 6 uses Dynamic AMOLED 2X screen. Maybe its a little different dur to it having the folding technology.

What would escalating this do? Do you think theyre going to change the screen?

The issue is likely due to the polarized lenses in your sunglasses interacting with the polarized filters on your newer Samsung phone screen, which can cause the screen to appear dark

[HSmudge]

I'd rather have a different phone

[johnz237]

Cant help on that front-

Go to a store and see if this issue occures on other (new) devices.

[HSmudge]

Yes. I will. Tried on friends different makes/models. All ok

[johnz237]

Could just be the technology used in the folding screens

[HSmudge]

Maybe. But not good

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Customer

Sorry to hear you're not liking your Flip 6.

The screen is the screen so it won't be replaced with anything different. Most Flip users love it.

Where did you buy your device from?
How long ago?

[HSmudge]

Purchased from Samsung direct, online. December 2024

[johnz237]

Way past returns, sadly. Not much to do now- they absolutely won't exchange it. Maybe worth selling and buying a different phone