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Z Flip 5 warranty repair on the screen

(Topic created on: 17-10-2024 06:42 AM)
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Jangles
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I'm impressed with Samsung's positive approach to warranty repairs. I made a claim for the Galaxy Z Flip 5 that I bought at launch last year, where the screen is beginning to unpeel right by the fold hinges. No quibbles, they sent a courier to collect my phone, and I expect to receive it back with a new screen soon.

samsungrepairstatus20241016.jpg

There could be concerns for Samsung, though, as this happened to the Galaxy Z Flip 4 I had before. I don't think the tech is an issue; perhaps more a manufacturing problem.

Still, foldables are ❤️

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BandOfBrothers
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Thank you for sharing your recent support experience @Jangles  👍


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Jangles
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While my Z Flip 5 is with Samsung for the warranty repair, I'm using my spare phone, a Galaxy S10 Lite from 2020. It's actually pretty good in a functional comparison, with a better camera, 8 gigs of RAM (like the Z Flip 5), and 4500mAh battery compared to 3700mAh in the Z Flip 5 (seriously underpowered).

But getting used to a rigid slab again that is the S10 compared to the delightful fold of the Z Flip 5 takes some work. And I don't want to get used to it! I ❤️ my foldable phone!

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