Z flip 4 screen issues without any damage

[Syed_Mustafa]

Neither did it fall nor was it used for more than 4 months.. suddenly when I took my phone out of my purse I started noticing a green line on the screen vertically..I was shocked to notice this because I handled it with atmost care...in few minutes black bold lines started appearing on my screen near the folding and half of the screen lost it's touch...we took the phone to Samsung service center and instead they gave us 2k Saudi riyal bill for some software issues...which was extremely unexpected as we had issue only with d screen..the phone was new and within d warranty...can anyone help me with this..please.

[BandOfBrothers]

Hello @Syed_Mustafa and may I extend a Warm Welcome to the Samsung Community Forum Section for Uk and Eu Members 👋 

It might be beneficial to submit your post in your own regions section of the Samsung Community Forum Section for a more appropriate detailed response and the Samsung Community Team may be able to officially advise. 

The Community Forums are not another channel to Samsung Customer Services,  instead we are customers too discussing Samsung products and helping with troubleshooting. 

If i can be of any further help please don't hesitate to ask  😎