04-01-2025 03:57 PM - last edited 04-01-2025 04:05 PM
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04-01-2025 04:13 PM - last edited 04-01-2025 04:13 PM
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As you sent your device for warranty repair, you'll need to go back to Samsung Customer Services and get it rebooked in again so they can take a further look.
I would recommend you write down what the issues are and include that in your package so the engineer sees it.
04-01-2025 04:14 PM
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Hello @IOnicDev and may I extend a Warm Welcome to the Samsung Community Forum 👋
It does sound like your experiencing some issues with your phone which may need to be re looked at via a Samsung Service Centre.
However before that perhaps try >
1. Settings > General Management > Reset > Reset All Settings
Settings > General Management > Reset > Reset Network Connections.
Forced reboot by holding down the volume down key and power button simultaneously for more than 7 seconds to restart it. When your phone resets, you will feel it vibrate.
2. Clear Cache Files from the phone's System Partition Section > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's }
3. Safe Mode > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. Alternatively long press the power off button and then long hold on Turn Off to get to Safe Mode.
4. Last resort is back up and factory reset but then set the phone up as new i.e don't use the back up.
If i can be of any further help please don't hesitate to ask 😎
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
01-02-2025 07:12 AM
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