Z flip 4 failed for the second time in just over 2 years.

[Members_vAJy5uT]

Once under warranty the second not. I have always had Samsung phones and never had an issue. This is just shocking and now I have had to get my s10 back out (traded my s20 in when i got the flip4). I know 2 other people who had the same phone and same failure, infact the internet is rife with the same story of failure. There is no way they didn't know they were shipping failure prone garbage to customers and continued to do so. I also feel ashamed and guilty to have been bigging the phone up to people originally. I'd love to see the data on warranty repairs and customer support queries about the phone malfunctioning.  I want to write an official complaint to Samsung but I can't find anywhere to send it?

Thanks

[AndrewL]

@Members_vAJy5uT: I'm very sorry to hear that you are experiencing issues with your Galaxy Z Flip4. I absolutely understand your frustration, as this is not what you'd expect from a premium handset. What I'd suggest is reaching out to our Support Team via samsung.com > Scroll to the bottom of the screen > Contact us, as they are best placed to provide troubleshooting support, arrange any necessary repairs, and escalate any concerns you might have to the relevant department. Please accept my apologies for any inconvenience this may cause you.