I was so stoked about my new Z 3 flip. Thought it was the best phone I've ever had!! Woke up one morning to the above. This is not a photo of my phone as I couldn't take a photo of it as I had no other cameras around. So it was quite easy to typing "Samsung Z Flip 3 Screen problems" and have countless pictures of my exact problem of my phone. Right down to the tinny cracks you can see on the screen. The phone is 28days old, I have tiny scuff mark up the top, from before I got my cover. Now Samsung are saying this is physical damage done by me. I swear on my children's lives I never dropped my phone!! That want charge me $410 and take $110 of as good will!! I would happily pay that if I had done the damage!! There is a major fault in my phone. Articles and pictures as soon as you type into Google. It's the exact damage I have on every photo. If the phone was dropped then how is countless people have dropped to cause the exact same damage. There is a fault in my phone and Samsung aren't taking responsibility!!
This is a manufacturing defect and these phones should be recalled. Here is a photo of my Z-Flip. As you can see there are two small cracks, about 4mm each. My guess is these will migrate and expand across the hinge with time. Speaking with Samsung Support and their affiliated local shops in the States, these screens are color specific (since they replace the back shell when replacing the front screen) and the black ones are on back-order. Generally speaking, the customer service is awful. Rather than a one-stop-shop concept where Samsung would coordinate the entire repair for you, here they want you to call each shop individually. This can only enrage their customers further!!!....
