11-04-2022 08:43 PM
I just bought the z flip 3 phone for ny daughter thru best buy not even 2 months ago and she just brought phone to me crying bc there is a black line across screen at crease and now the top part of screen isn't responsive at all. She didn't do anything for this to be caused. Before I handed her this phone for making honor roll all year I made sure she had the phone in a case built for this kind of phone I bought same day at best buy that I bought this phone. So it was in case b4 I even gave her this phone as a gift. There hasn't been cold weather for this to happen to the screen and ny daughter did not drop this phone or anything. She opened it and all of a sudden there is a black line across phone in the crease out of no where. And bc top half isn't responsive I can't even search for updates or anything bc she can only use bottom screen at moment. When I bought phone, I also bought case and insurance thru best buy all at same time and phone was totally protected before I even gave it to her. She hasn't even had phone barely a Lil over a month when this just happened out of no where.. is there not a fix to this? Does anyone know if best buy will offer a replacement considering I still have receipt for buy and bought insurance all in same day as well as a case so this phone would be protected completely? Why is this happening? Is there not a fix at all?
07-09-2023 02:42 PM
You have a 12 month warranty on your phone,they have to honour there contract,if you have problems contact fair trading as I have the same with my phone
07-09-2023 02:51 PM
this happened to me today as well ,seems like a fault with these phones,mine was not dropped no damage just went like this,manufacturers problem what did they do to fix this issue
07-09-2023 02:54 PM
It's a defect happened to mine,and my phone wasn't damaged neither took it from my hand bag and has a cover and it has black lines where the crease is this phone was not damaged
07-09-2023 03:00 PM
happened to mine just tonight,it's a manufacturers problem,there is a major fault with these phones,many complaints on this issue contact fair trading,samsung are aware of this fault,mines not even 12 months and I have these 3 pencil lines through the crease and I will be having this phone replaced
07-09-2023 03:01 PM
07-09-2023 03:04 PM
My phone looks like pencil marks just did this tonight my phone hasn't been damaged took it out of my bag before and this happened,these phones need to be on call back it's a fault with these flip phones manufacturers samsung are aware so under fair trading these phones will need replacing
07-09-2023 03:06 PM
3 lines where crease is
07-09-2023 03:08 PM
no mine has three faint pencil like lines where the crease is
07-09-2023 03:11 PM
just happened to mine 3 lines on mine it happened just before not even 12 months old it's a manufacturer's problem go to product review big hardware problem should be on recall
29-04-2024 11:09 PM
I received my Flip 3 as a gift from a good friend who has had the phone for a number of years and not used it so it is out of warranty. Some of my other friends commented on how expensive these phones are, as my last phone was a Smart from Vodaphone 4g which I had for a number of years, I was naturally thrilled to have such an expensive and beautiful sought after phone, however what I noticed from around the second or third month was the phone on several occasions got very hot, it was normally when I was on Maps, or facebook, or youtube if for 10 mins or more the phone was like an electric hand warmer, great for the winter, but not one of the features of the phone I was told of, then the middle flip bit started to bend up, like when I used to open the phone it was pure flat to the table, then all of a sudden it started to curl, and then a few days ago a line appeared in the middle of the phone a gray line I didnt know what it was then today it was like ink ran from the line into both sides of my screen, now my upper screen is un-responsive and the lower on is, not great eh, sad thing is it would cost too much to get it repaired and I have so many memories stored on it I wont be able to retrieve them, plus I won't be going for a Samsung phone again. And my friend whom Ive sworn to that I didnt drop or damage it thinks I have and that Im telling tall tales.
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