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Original topic:

Z flip 3 phone with black line across screen at fold/crease of screen and top half of screen is unresponsive and phone is new

(Topic created on: 11-04-2022 08:43 PM)
MommaX4
First Poster
Options
Galaxy Z Fold | Z Flip

I just bought the z flip 3 phone for ny daughter thru best buy not even 2 months ago and she just brought phone to me crying bc there is a black line across screen at crease and now the top part of screen isn't responsive at all. She didn't do anything for this to be caused. Before I handed her this phone for making honor roll all year I made sure she had the phone in a case built for this kind of phone I bought same day at best buy that I bought this phone. So it was in case b4 I even gave her this phone as a gift. There hasn't been cold weather for this to happen to the screen and ny daughter did not drop this phone or anything. She opened it and all of a sudden there is a black line across phone in the crease out of no where. And bc top half isn't responsive I can't even search for updates or anything bc she can only use bottom screen at moment.  When I bought phone, I also bought case and insurance thru best buy all at same time and phone was totally protected before I even gave it to her. She hasn't even had phone barely a Lil over a month when this just happened out of no where.. is there not a fix to this? Does anyone know if best buy will offer a replacement considering I still have receipt for buy and bought insurance all in same day as well as a case so this phone would be protected completely?  Why is this happening? Is there not a fix at all? 

5 REPLIES 5
Glenntech
Big Cheese
Options
Galaxy Z Fold | Z Flip
First call I think would be where you got the phone.
From your description, it sounds like the screen has got damaged somehow and needs replacing.
If you have insurance then normally that will cover the cost of repair if there's no excess to pay.
You will probably get more specific advice on the Samsung Community U.S
As you will have different market requirements we don't have in Europe

https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Hope you get it fixed and your daughter can enjoy that great phone.
0 Likes
BandOfBrothers
Samsung Maker ★★
Options
Galaxy Z Fold | Z Flip

Hello @MommaX4 

 

You are going to need to approach BestBuy and let the agent there have hands on with the phone.

They will then advise what can be done for you in regards to an exchange or repair.

I wish you all the best. 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

0 Likes
tinglish
Troubleshooter
Options
Galaxy Z Fold | Z Flip
Unfortunately by what you're describing it sounds like it's been damaged and not a defect with the phone itself.
Best bet is to see if it's covered under the insurance you purchased for the phone.
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blazedbeauty
Journeyman
Options
Galaxy Z Fold | Z Flip

This happened to my phone today. I opened my phone and there was a black line at the crease and the to portion of the screen is now unresponsive. I hope Samsung does something about this defect.

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Kareem405
First Poster
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Hi,

I just have the same issue with my wife phone. The phone is new (Less than 2 months) and this issue occured today from no where. 

I have purchased the Samsung care with the phone and will try to replace it with another model as it seems not really good phone. 

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