Also, a random survey popped up. I just wanted to let you know that due to both this problem and your inaction, I put marked my experience with Samsung and likeliness to refer my friends and family at 0's, and in the comments, I mentioned that @AndrewL was the mod I was talking to on the community page only after going round and round with customer service, and I still wasn't able to get any help. If my phone is not repaired or replaced by Samsung, I'm switching to LG. Hell, I'd rather deal with Motorola or any other cheap but well-known brand over purchasing Samsung again EVER. That includes OTHER electronics, too, now that corporate is a bunch of sleezebags like the ones who run the Apple company. I mean, they HAVE to be to let this go on. I know we can't be the only ones complaining about it. Also, it doesn't help when technical support and customer service is based out of the Phillapines. Their English is usually crisp; the problem is them understanding what we're saying in its entirety or them being exposed to enough technology for them to believe that we know what we're talking about, that this is NOT our fault, before telling us to pay for it to be repaired on our own. If I'm explaining something complicated like this, I have to speak slowly like I'm teaching someone something new for the first time, like I'm talking to a child or an elderly grandparent. Then again, I actually did some technical support for Great Call and their phones. So, I know how to do basic troubleshooting, and that's all they could help me with before telling me to get a technician out of pocket. I would like to re-remind you that my warranty ran out like 10 days before this update, and IMMEDIATELY after the phone turned back on from this update is when the WIFI chip burned out. This is bullshit. It's not our fault that Samsung CHOSE to upgrade the phones past the capabilities of the hardware they put into the "older" phones.
