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Whatsapp does not download the media in the cloned app of the second number (eSim + Sim on Z Fold 3)

(Topic created on: 08-09-2021 07:06 PM)
10146 Views
EdCup
Apprentice
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Hello everyone,

As the title suggests, from the Samsung Z Fold 3 settings I enabled the double account on Whatsapp.
The first problem was not having downloaded the backup I had, in the end I didn't download it anymore. Now I have noticed another problem, whatsapp does not download media.
I have checked and enabled all permissions. The absurd thing is that, fortunately, I realized that it works with whatsapp web. So I can download and view everything from PC and not from mobile.

The wording when I try to download is: "Download failed, try again later"

Can you help me? Thanks

 

-------------------Italiano-----------------------------------

 

Salve a tutti,

Come da titolo, dalle impostazioni di Samsung Z Fold 3 ho abilitato il doppio account su Whatsapp.
Il primo problema è stato non aver scaricato il backup che avevo, alla fine non l'ho più scaricato. Adesso ho notato un altro problema, whatsapp non scarica i media.
Ho controllato e abilitato tutte le autorizzazioni. La cosa assurda è che, per fortuna, mi sono accorto che con whatsapp web funziona. Quindi posso scaricare e visualizzare tutto da PC e no dal cellulare.

La dicitura quando provo a scaricare è: "Download fallito, riprova più tardi"

Potete aiutarmi? Grazie

24 REPLIES 24
HJmy
Student
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Im having the exact same issue with no solution. It's so annoying!

 

Lgsoares
First Poster
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Unfortunately i have the same problem. So disappointing to buy a top model very expensive and have this issue. Since several years I am Samsung user and always used this functionality of Dual WhatsApp.  Really hope that Samsung sorts this.

EdCup
Apprentice
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I contacted samsung support and they told me they were aware of this problem and that it will be fixed at the next update (hopefully)

io ho contattato l'assistenza samsung e mi ha detto che erano a conoscenza di questo problema e che sarà fixato al prossimo aggiornamento (si spera)

 

Members_70urcBm
First Poster
Options

Did you solve it? I am in big trouble, using the second account for work

EdCup
Apprentice
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Unfortunately I was unable to solve it. Yesterday they updated my z fold but they didn't fix this bug. I give you the link of an app that I use to listen to audio messages and send files

https://play.google.com/store/apps/details?id=com.whatsapp.web.scanner.dual.app.scan

0 Likes
HJmy
Student
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I was updated  with the latest sept securty patch update. The problem still persist.  Let's hope Oct update will resolve the issue. 

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bobtheknight
Apprentice
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still waiting. have the same problem as in cannot download images on the second whatsapp account.  also cannot restore from Google (again second account). I too use the second account for work, and one of the most important reasons in switching to a more "productive" phone. Samsung needs to get its act together.  the xiaomi and Huawei phones don't have these teething problems even at launch.

Depa82
Student
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I'm experiecing the exact same problem, just purchased the Galazy Fold Z 3 and dual whatsapp does not access to the storage (and dual whatsapp I used it for work therefore is paramount to have it)...this is a huge shame and I'm extremely disappointed by this lack of professionality from Samung...Pls keep us posted about when this problem will be finally solved unless I will throw this huge Folded ***** and after more than 15 years with Samsung I will pass to Iphone

Depa82
Student
Options

Hi everybody, just to let you know how I'm coping with dual WhatsApp problem, as alternative solution I downloaded WhatsApp  Business using the same number of the whatsapp dual and now I have been able both to restore the last backup and to start again using the normal WhatsApp functionalities. Still this doesn't change my/our disappointment about the lack of professionality from Samsung, but at least will enable who is facing this problem to bypass the problem.

I hope this will be useful for you all...