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Unlock pattern suddenly wrong

(Topic created on: 05-03-2024 05:05 AM)
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Lorre07
Student
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Hi there,

 

My girlfriend her flip 4 says that her unlock pattern is incorrect after a restart.

She uses her phone constantly and never changed her pattern.

But after a restart a phew day's ago the phone says that the pattern is wrong .

She kept trying and now she has to wait 48 hours to try again 😅.

Could it be because of the recent update to android 14?

Or could it be that the startup pattern is different from the normal unlock pattern?

And is there a solution to this problem because samsung does not longer give you the option to remote unlock your phone.

 

Thx in advance

Kind regards lorre 

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4 REPLIES 4
Star_girl
Hotshot
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Can you go on the Samsung Support Page and ask them to unlock the phone from Remote Management?🤞
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Lorre07
Student
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Thx for your idea.

I will ask samsung if they can unlock it.

BandOfBrothers
Samsung Members Star ★★
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@Lorre07 

Have a look at this official Samsung Link > What-can-you-do-if-you-forgot-the-pin-pattern-or-password-of-your-galaxy-device. 

Due to the security protocols that protect the phone I'm not convinced that Samsung will be able to help remotely. 

A Samsung Experience Store might if you can provide proof of purchase. 

If I can be of any further help then please don't hesitate to ask.  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

EllaGL
First Poster
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Did this issue.get sorted because the same thing happened to me after I transferred my apps and data to a new Samsung phone but then the old one wouldn't recognise the unlock pattern & I had difficulty setting up my emails as they were in locked Samsung notes which the new phone wants me to unlock using my little-used Google account. Even resetting the password for the Google account hasn't let me unlock the notes on the new mobile.
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