Unlock pattern suddenly wrong

[Lorre07]

Hi there,

My girlfriend her flip 4 says that her unlock pattern is incorrect after a restart.

She uses her phone constantly and never changed her pattern.

But after a restart a phew day's ago the phone says that the pattern is wrong .

She kept trying and now she has to wait 48 hours to try again 😅.

Could it be because of the recent update to android 14?

Or could it be that the startup pattern is different from the normal unlock pattern?

And is there a solution to this problem because samsung does not longer give you the option to remote unlock your phone.

Thx in advance

Kind regards lorre 

[Star_girl]

Can you go on the Samsung Support Page and ask them to unlock the phone from Remote Management?🤞

[Lorre07]

Thx for your idea.

I will ask samsung if they can unlock it.

[BandOfBrothers]

@Lorre07 

Have a look at this official Samsung Link > What-can-you-do-if-you-forgot-the-pin-pattern-or-password-of-your-galaxy-device. 

Due to the security protocols that protect the phone I'm not convinced that Samsung will be able to help remotely. 

A Samsung Experience Store might if you can provide proof of purchase. 

If I can be of any further help then please don't hesitate to ask.  😎 

[EllaGL]

Did this issue.get sorted because the same thing happened to me after I transferred my apps and data to a new Samsung phone but then the old one wouldn't recognise the unlock pattern & I had difficulty setting up my emails as they were in locked Samsung notes which the new phone wants me to unlock using my little-used Google account. Even resetting the password for the Google account hasn't let me unlock the notes on the new mobile.