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Unable to run multiple Sims at same time

(Topic created on: 15-03-2022 10:11 AM)
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rosszx10r
Explorer
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Currently I have an esim, if I add a normal SIM and enable it, it turns off the esim?. Is this to be expected?
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1 REPLY 1
BandOfBrothers
Samsung Members Star ★★
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Hi @rosszx10r 

 

The very point of a Hybrid Dual Sim phone is to be able to use two sims in it at the same time whether it's two physical sim cards or one and an eSim.

Do take a look in your sim card manager section to set preferred networks etc to see if that helps.

Also check that there are no pending updates.

Sometimes going into Settings, General Management, Reset, Reset Network Connections can help.

Asking your network to check your account is OK may also be be beneficial.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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