Turning off Bluetooth on damaged phone

[Bengee54]

Hi, my wife recently damaged her phone. She has a new Samsung S23. 

The problem she's facing is she cannot connect her Polar watch with the phone as she is still connected, to the damaged phone, via Bluetooth.

She cannot disconnect from Bluetooth as the screen is badly damaged. Any ideas how to turn Bluetooth off, or how to connect the new phone to the watch?

As a fitness instructor, she kind of relies on the watch to monitor everything.

Please help.....

Ben

[Piper123 · Accepted solution]

Can your good lady not unpair the watch via the watch settings?

Then she should be able to connect to the S23.

Another option would be to to a factory data reset on the watch which would again remove the connection to the old phone.

[Bengee54]

Thanks for the reply.

She did try to unpair via the watch, but then it asked for confirmation on the phone, which wasnt working ☹️.

She tried a factory reset last night,. I'm pleased to report that everything seemed to be back up and running this morning. The downside is that now she's got to reconfigure etc.

Thanks again

[PaulC59]

If the phone still switches on and connect to windows is activated you can probably control the phone from the pc when plugged into a usb slot. Not sure if Samsung Dex can do it but worth a shot? Hope this helps