Trade in label

[Razua]

Got a new phone also traded my old phone I'm with deal but it didn't come with a trade in label so I can't send my phone back any ideas what I can do please 

[Glenntech]

There's definitely no lable in the packaging that came with your phone?
I've had it sent with the phone before.
If not then contact customer support as soon as you can to get it sent.
Sometimes they can email it to you for you to print off
You only have a short time to get the traded in phone sent off

[Razua]

Yeah definitely not there, tried to speak to someone but didn't know anything . do you have the email address to send or number please

[alal]

Same here. Today I called support in UK and they gave me a number to call on Monday.

[Razua]

What number was it please

[BandOfBrothers · Accepted solution]

@Razua 

Try

samsung@tradeinresponse.co.uk
Help@tradeinresponse.co.uk
helpdesk@samsungrecycle.co.uk

From https://www.samsung.com/uk/trade-in/ 

" How quickly do I need to send Samsung my old device?

You must send us your trade-in device within 7 daysof receiving your return postage pack. If you do not receive a postage pack within 7 days of receiving your new Galaxy, please contact us. "

[alal]

This is the number: 0333 207 9676

Was super quick. They ask for your order number and then they email you the pre-paid label.

[Razua]

Thank

[Razua]

I've got it all sorted now thanks for everyone's help