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SIM 2 showing connectivity and I dont have a second SIM

(Topic created on: 22-04-2024 07:35 PM)
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jurgel
Student
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Hi, my flip 3 is showing 2 sims active when the sim manager only has 1 active.

I recently went from esim to sim, once I activated the sim the esim would not remove itself and I had to do a factory reset and reinstall everything from scratch. Since then I do not see the esim anymore but it is showing up like a ghost on my phone and I keep getting notifications that sim2 is not registered. PLEASE HELP!

I attached screenshots of the issue:
Screenshot_20240422_140450_Call settings.jpgScreenshot_20240422_140555_Call settings.jpgScreenshot_20240422_140646_Settings.jpgScreenshot_20240422_140732_Settings.jpgScreenshot_20240422_140757_Settings.jpgScreenshot_20240422_140850_Settings.jpg

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3 REPLIES 3
BandOfBrothers
Samsung Members Star ★★
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That's a conundrum as the phone appears still to be detecting the esim  🤔 

Try > Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

You could also try resetting the network via your General Management section under reset. 

If that does not help then send this as feedback via the Samsung Members App. 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

jurgel
Student
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yeah tried the clear cache, and reset network, that's why I opted to reset to manufacture default...

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pfb201
Pioneer
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Same issue,

SIM 2 still shows active SIM card when removed and even on the top where the signal is. Putting the SIM back in and turning it off works but not removing it from the device. Very strange behaviour as only came in one of the later Android updates
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