Screen bleeging in folding place

[NaveenR]

The centre of the screen started to peel and in one weeks time started to bleed. I am not able to use the mobile in the open position due to bleeding problem.

Mobile is under warranty and refused to fix mentioning there's a dent at the corner of the fold which is not visible, now it's made worse by trying to dig into by the samsung machanics in the outlet.

It's cost £524 to fix the screen and it's not an permanent fix as it occur again dur to the design of the product which is a manufacturing fault. When I purchased this phone for £2000+.in Oct 22

Need Samsung to act on this to resolve this issue 

[BandOfBrothers]

If there is a dent on the phone's outer casing then Samsung will most have probably determined this was an accidental drop or bump.

To dent it this I assume would have been a significant drop or bump. 

They will have determined this as accidental damage which could have had an impact on the screen meaning a Repair would have been chargeable @NaveenR 

Samsung wouldn't have carried out a non permanent fix. 

A person not happy with the repair should go back to Samsung as they guarantee there work. 

I always suggest to take time and dated photo's of the phone to prove it's aesthetic condition. If you did this then you can show that the issue you now say is evident on the screen wasn't there when you sent the phone away for repair. 

I wish you well when you contact Samsung Support directly.

If I can be of any further help then please don't hesitate. Take care.  😎 

[Members_vBv25oW]

I have the Flip Z5 (upgraded from Flip z3 - no problems with that and loved it).  I have screen protectors and a casing to protect the phone.  It is 6 months old and under warranty.  It has never been dropped and I am a very low phone user.  

A week ago I noticed that when I read my kindle book at night I could see the screen crease becoming more obvious when opened.  The 4 days ago I woke up one morning and it has screen bleed, was going mad without touching any keys and is completely unusable - which makes it so hard to even transfer back to my faithful Flip Z3 without losing so much information.

This is definitely a design flaw.  My Flip Z5 is in perfect condition.  Unfortunately, when closed you can't use fingerprint login and it doesn't work for anything with the screen open.  I have been told, as it is under warranty I have to send it back to Samsung - but who would send a phone with all your details on that you can not even reset back to Samsung !

No idea what to do.

Have you had any luck from Samsung ?