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Samsung fold 5 main screen cracking

(Topic created on: 07-01-2024 09:52 PM)
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2308Claire74
Explorer
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I bought the Samsung fold 5 when it was released. But I have noticed were the fold is the screen is cracking as shown in the picture. I know it's still under warranty and I took out the care protection too. I just don't know how to go about contacting Samsung regarding this issue. Any advice would be appreciated.




image


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5 REPLIES 5
Glenntech
Samsung Members Star ★
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If you go into the support section on the Members App
It will have a phone number to call Samsung Customer Support
They can help you to get your phone booked in for assessment at a repair centre
It's probably just the screen protector, so shouldn't take long to sort out
2308Claire74
Explorer
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Thankyou 😊
GuzziBoy
Voyager
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This happened to my Fold4, a crack down the middle fold of the screen. I contacted Samsung as per the previous comment and they changed it with no problem. Back to normal now.
2308Claire74
Explorer
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Thanks. I will do.
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Hai nguyen
First Poster
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I had the same issue and took it back ro samsung to get it looked at.

They came back with it being my fault which I very angry about as I only had it for less then 3 months and it broke all of a sudden as I was opening the fold to show my friend something when I felt it crack as I opened it.

They say it was wear and tear which I believe is B.S  and wanted to charge me $955 

So I told them to send the phone back.

Yet on the file report it has the phone status as device has been repaired.

Which is not true yet again 

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