Samsung Z Fold 3 / Z Flip 3 - Screen protector Issue

[inwardnoise]

Hi all,

A little advice, has anyone had there internal screen protector replaced yet due to it lifting? Mine has just started on the bottom of the screen on the crease. I know from reading around online it will gradually gets worse over time. I know this can be removed fine and it will not void warranty unless you break the screen while removing but I'd just prefer not to remove tbh as the protector well gives the screen more protection. 

I've been on support chat and they have stated I can obviously send it to samsung to have a new one fitted but the bit I'm a little afraid of is them re flashing software and it wiping my data, most is backed up but on have some things I just can't back up, online chat have said they will not delete anything but all phones I've ever sent back have come back as factory settings. I've also been told on chat I can take it to a samsung store for it to be done but I rang about this and they were not sure stores were doing this, I was promised a call back from a store a hour drive away but they've never got in contact so anyone else had any experience with this please?

Picture is below, I know it's only small currently but for a 3 month old phone it's not great and I want it sorting.

Thanks all

[egiser]

Plus they may release Flex S triple folding phone that I have had my hopes for, but now, with this issue, not sure I can trust Samsung anymore with their support level.

[egiser]

Finally I got my screen protector replaced today by going to the experience store today. Went to the store without an appointment and they have changed it for me for £35 in under an hour. No bubbles on the new screen protector

[Members_CEbFoji]

I have also the same problem, I sent my fold 3 in for a screen protector lifting after 4 months of owning it. Today received an email from TMT First saying that there is damage to the frame of the phone so warranty is void and I’ll have to pay over £400 for the repair. The phone was in prestige condition always in a case the damage shown in the photos sent is where the Samsung cover would have protected. Have raised a dispute with Samsung it must have been damaged in transit or at the repair centre, let’s see what they come back with very disappointing Samsung not happy going back to Apple seem to have a better after care.

[inwardnoise]

Fingers crossed samsung will sort it for you! Give us a update on what happens

[inwardnoise]

Good stuff, I nipped originally to a Samsung Experience store in Leicester after Samsung UK said they would do it under warranty but the Experience stores have been told to charge for the protector, so like yourself they quoted me £35. It's good they can do this for convenience but bad at the same time as Samsung UK will do it under warranty. Glad you got it sorted though 👍

[Willwb86]

Mines currently at the repair centre so I shall wait and see what they say I hope they sort it because it looks awful. 

[egiser]

Glad you sorted it yours. However my new screen protector isn't perfect. Since they have replaced it, I was advised that the new screen protector have some kind of marks from alligning the new screen protector. These marks should go away withing 24 hours. However, they are still there. So even they cannot do this themselves and you have to pay £35 for that. Also, one Samsung engineer told me that they are changing their warranty policy which is now you can take off screen protector yourself without loosing warranty. But you will losse it if you damage the screen while removing it. However, I don't take their word for it :).

[pokaponyo90]

Same thing happened to me. Samsung's customer service guided to me to a place they told me that they cannot fix flip z screens. I've waited for 2 weeks with a broken screen protector. 

Extremely unprofessional, this totally made me to switch back to Apple. 

[Tiredofgetting]

It wasn't settled,  they are ripping people off.

This is not an isolated case, it's widespread. 

If you find that they have changed  their ways, Keep us posted. 

[Tiredofgetting]

Why do you think thing got sorted out. They have not. Meny are being ripped off. But good for you.