Hello to the readers,
Im seeking advise from people who have experienced my current issue.
I saw a thin hair black line on the fold screen and thought it was my hair, I closed and opened the screen and it snapped into a 5mm width black line going from top to bottom of the phone. The right side isn't responding, only the left.
I've never tampered or dropped the screen that could cause this, only used it as intended.
Does warranty cover this as online forums and sales people aren't specific due to various reasons. I've replaced the upper most screen protector with my own but not the thin one which has bubbles now.
@Kwok_1994: I'm sorry to hear that you have encountered this issue with the main screen of your Z Fold3. Based on the nature of the fault I recommend heading to samsung.com > Scroll to the bottom of the screen > Contact us, and reach out to our Support Team via your preferred contact method, and an advisor will be able to arrange for the device to be inspected by an authorised Samsung engineer. If the issue is deemed to be the result of a manufacturing defect, then any repairs will be covered under warranty. If the engineer deems the issue to be the result of misuse or physical/liquid damage, then a charge will be applicable to cover the cost of the service.
WORST DECISION OF MY LIFE WAS MOVING TO SAMSUNG FROM APPLE ONLY FOR THIS FOLD *****. I VISITED SAMSUNG STORE FOR THIS ISSUE AND THEY ARE LIKE YOUR WARRANTY IS OVER AND ASKING TO AROUND 1800 AED FOR REPLACING THE SCREEN. WARRANTY WAS OVERED ONLY 10 DAYS BEFORE. REALLY IT HURTS THAT WERE BUYING TO MUCH EXPENSIVE PHONE BECAUSE THIS EDGE IS NEW IN THE MARKET. SAMSUNG SHOULD FIX THIS ISSUE.
