24-08-2022 12:02 AM - last edited 24-08-2022 12:10 AM
24-08-2022 06:02 AM in
That's not good at all @ajscott99
As your going through Sky then they have a duty of care to assist you with this as they are the seller.
I appreciate it's a link to Samsung as Sky is promoting the promotion to entice customers into buying but ultimately Sky should help.
If you Key your imei number into this site is the phone being correctly identified ?
If not then there maybe something amiss with the iPhone to which Apple are going to need to help with.
Unfortunately Samsung can't override what the imei is showing the phone as.
I wish you all the best.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
24-08-2022 07:08 AM in
24-08-2022 07:50 AM in
You're very welcome @ajscott99
I hope this resolves for you so you can take advantage of the promotion.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "