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Samsung pay not working

(Topic created on: 23-08-2021 11:46 AM)
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Leeuk
Pioneer
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Samsung pay is in German and I can't set it up...I used Google translate and says I need to do a software update but there isnt any update and it's in German anyways. Need help as Samsung pay is my got too I use it everyday
34 REPLIES 34
alcabcucu
Explorer
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Already tried that before posting here. More than ten times, even with the SIM card of another operator. It didn't work either.

Thanks in any case for trying.

Members_JkRYRXZ
Student
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I can confirm it did not work 😞 now I have to set my phone up all over again! 🙃 

JACKMOTO
First Poster
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That sucks thanks for letting me know got same issue m8
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Members_k5JwTQA
Apprentice
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Same issue, tried the previous solutions and nothing works. DONT WASTE YOUR TIME WITH A RESET IT DOESNT WORK. I wonder if someone has forgot to flip a switch at Samsungs end with the device shipping a week earlier than expected…

Members_jm1meer
Journeyman
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Great news, they fixed it.

Carrier OTA update received and a Samsung Pay update installed..... check your phones.

Looks like Samsung fixed the problem.

The phone still shows as being EUX but  now Samsung Pay works. 

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alcabcucu
Explorer
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Not yet in Spain, I'm afraid. But I hope something similar happens in my region, soon.

Good luck to you all!

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MathersM
Explorer
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Hasn't come up for me but thanks for letting us know
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Members_k5JwTQA
Apprentice
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After reading the post above about the OTA update, I did the following and it seemed to trigger it:

Check for Software Update, nothing.

Turn off WIFI, Power off the phone, Power on phone, check for software update, nothing. 

Leave the phone on the side (wifi off) for 5 mins, check phone and there is a notification about a "service provided update. Restart phone to install, and now Samsung Pay works :face-with-tears-of-joy:

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Members_k5JwTQA
Apprentice
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warning, the update also seems to have reset the One UI Homescreen layout to the factory default. 

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Jayvee999
Explorer
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Yes mine just updated. Had to reset home screen as everything went back to factory default. Samsung pay now working on flip 3 on EE👍
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