Samsung pass unavailable

marly75 · ‎08-12-2022

Just updated samsung pass, now it's saying temporarily unavailable. The phone is running android 13. I've tried everything that I can think of. Can anyone help with this problem as I have over 100 passwords that I can't get to.

Cheers

BandOfBrothers · ‎09-12-2022

That's a conundrum @marly75

If this was happening on my phone I'd try the following >

First try clearing the cache of Samsung Pass via Settings , Apps, Storage, Samsung Pass, Clear Cache.

Soft reboot by turning the phone Off and then back On.
Safe Mode > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict.
Clear Cache Files from the phone's System Partition Section > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too.
A very last resort back up and Factory Reset.

If I can be of any further help then please don't hesitate. Take care. 😎

Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

marly75 · ‎09-12-2022

Thanks for taking the time to help. I've already tried quite a few things. It's some kind of glitch. Underneath the temporary unavailable sign you can see a "samsung pass deleted" sign for a brief second. This is incorrect as when I go into the samsung pass app information it shows that there is quite a bit of data stored in the app. I have a backup from around 3 months ago, so I will bit the bullet and reset. It's just annoying as I keep my phone fully updated and 1 glitch could wipe out 3yrs of passwords plus it erodes trust. Thanks for your time 🙏

BandOfBrothers · ‎10-12-2022

You're very welcome @marly75 for my reply.

Would you let us know how you get on with this ?

If I can be of any further help then please don't hesitate. Take care. 😎

Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

marly75 · ‎17-12-2022

Hi bandofbrothers, sorry for the late reply, I exported the samsung pass data over from my spare phone which had most of them on. I think I will give samsung pass 1 more try and if it miss behaves again I will move on to a different password manager. Around 5yrs ago I moved over from ios to android and as much as I hated being on ios (lack of control) and I could never go back, you never had to worry about getting glitches. Thanks again for trying to help and if I face another issue I can't work out I will give you a shout. Cheers