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Removing Remote Hacker

(Topic created on: 03-02-2024 07:15 PM)
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English-Made
Apprentice
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I am currently aware that my phone has been hacked deeply and keyloggers are recording everything typed. I have even Factory Reset but the live remote hack remained and clearly just logged instantly every password change I made
I don't know what or how they are doing it but I get little tiny odd flashes of random dots appearing when they are live hacking me.
I have paid subscriptions to AVG and FSecure both which find nothing.
I recently found DTrusted a free app which found 2 keyloggers on 1st pass
But the hackers still remain
Why can't Samsung developers create an app/or control which MONITORS ALL OUTGOING DATA?
And allows me to see exactly WHERE/WHO IP it is going??
I am now using a commercial trace and hacker is known local
But at present they want to involve authorities, I'm going to do old way and employ 6lb club hammer!

5 REPLIES 5
Piper123
Maestro
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Hey there

I'm sorry to hear of your issues.

With reference to Samsung monitoring all traffic out of our devices, my goodness there would be uproar. Data Privacy is such a big thing and Samsung would face huge issues with Regulators under GDPR.

I would suggest usually doing another factory data reset, then changing your Samsung and Google passwords on another device such as a laptop before setting up your device again. Make sure you select "log out of all devices" whilst you are changing passwords.

If that doesn't work, and if no one else has any better ideas, I would do the same again, FDR, change passwords then buy a new device.
GoanGeek
Samsung Members Star ★
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After factory reset. Start your phone as fresh.

Don't restore apps and settings .

Just your photos, contacts and stuff ( make sure you back up these is maybe a cloud like Google one)

Reinstall apps as and when needed.
JAMES4578
Samsung Members Star ★★
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@English-Made  Best to follow  the advice suggested,  if somehow still no resolution an idea to take your Device to  a Samsung Service Centre or Samsung Experience store  if suitable.  

For the future to give yourself the best possible protection ensure software / security patches and aps are kept up to date, be careful of links in texts/emails as some of these may be malicious.  It is advantagous to have two factor authentification enabled for both your Samsung and Google Accounts https://www.samsung.com/uk/support/apps-services/what-is-two-step-verification/ https://support.google.com/accounts/answer/  as well as sites which offer it.  It is advisable to clear internet history and cache periodically.  https://www.samsung.com/us/support/answer/Browsing History 

Protection is also increased if you do not download apps outside of the official stores,though there are some reputable APK sites.  Best also to be careful of public wifi unless using a VPN.  https://www.kaspersky.com/resource-center/preemptive-safety/public-wifi-risks https://surfshark.com/blog/wifi-vpn 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


UNKNOWNUSERNAME
Big Cheese
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how exactly do you know your being hacked/keylogged? im not being sarky im just curious as of to how one knows about this.
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Jw643
First Poster
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I’ve been there and I know how it feels being stalked by your ex . There are couple of things you need to notice and work on . You need to secure your mobile device with extra security , exes have a way of invading one’s phone that’s how they monitor your movement . I got off mine with the help of a professional (Bryan) he helped me delete every bug on my iPhone and also helped me track my exes location and I was able to report to the police . That’s how I became free from His psychopathy  Bryan was very diligent with the work. And gave me all I needed within an hour , amazing such an expert exist.

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