Removing Remote Hacker

[English-Made]

I am currently aware that my phone has been hacked deeply and keyloggers are recording everything typed. I have even Factory Reset but the live remote hack remained and clearly just logged instantly every password change I made

I don't know what or how they are doing it but I get little tiny odd flashes of random dots appearing when they are live hacking me.

I have paid subscriptions to AVG and FSecure both which find nothing.

I recently found DTrusted a free app which found 2 keyloggers on 1st pass

But the hackers still remain

Why can't Samsung developers create an app/or control which MONITORS ALL OUTGOING DATA?

And allows me to see exactly WHERE/WHO IP it is going??

I am now using a commercial trace and hacker is known local

But at present they want to involve authorities, I'm going to do old way and employ 6lb club hammer!

[Piper123 · Accepted solution]

Hey there

I'm sorry to hear of your issues.

With reference to Samsung monitoring all traffic out of our devices, my goodness there would be uproar. Data Privacy is such a big thing and Samsung would face huge issues with Regulators under GDPR.

I would suggest usually doing another factory data reset, then changing your Samsung and Google passwords on another device such as a laptop before setting up your device again. Make sure you select "log out of all devices" whilst you are changing passwords.

If that doesn't work, and if no one else has any better ideas, I would do the same again, FDR, change passwords then buy a new device.

[GoanGeek · Accepted solution]

After factory reset. Start your phone as fresh.

Don't restore apps and settings .

Just your photos, contacts and stuff ( make sure you back up these is maybe a cloud like Google one)

Reinstall apps as and when needed.

[JAMES4578 · Accepted solution]

@English-Made  Best to follow  the advice suggested,  if somehow still no resolution an idea to take your Device to  a Samsung Service Centre or Samsung Experience store  if suitable.  

For the future to give yourself the best possible protection ensure software / security patches and aps are kept up to date, be careful of links in texts/emails as some of these may be malicious.  It is advantagous to have two factor authentification enabled for both your Samsung and Google Accounts https://www.samsung.com/uk/support/apps-services/what-is-two-step-verification/ https://support.google.com/accounts/answer/  as well as sites which offer it.  It is advisable to clear internet history and cache periodically.  https://www.samsung.com/us/support/answer/Browsing History 

Protection is also increased if you do not download apps outside of the official stores,though there are some reputable APK sites.  Best also to be careful of public wifi unless using a VPN.  https://www.kaspersky.com/resource-center/preemptive-safety/public-wifi-risks https://surfshark.com/blog/wifi-vpn 

[UNKNOWNUSERNAME]

how exactly do you know your being hacked/keylogged? im not being sarky im just curious as of to how one knows about this.

[tidyboythfc]

And ditch avg and any program that claims to give you a full suite of protection including vpns etc. Do your research on what you install. Look into open source apps first as they have their complete code publish and very clever people look through that code. Pretenders would be found out ASAP.

I normally search for an open, sourced, and FREE version of anything. All these big companies scare you into believing.

Read up on everything you can about what you're paying for, as chances are you can get safer and free versions of the Fdroid store.

I never even click on links these days without running the URLs through a free OS untracked etc tool. All AVG, etc, all in one "protection" apps do is at the very least use your data and always have holes in to be exploited. Not mention they clog up your RAM usage and / or don't really do what they say.

Make sure, over anything, if you really value security and privacy, also use open source tried and tested apps. It will be better for your wallet and phone.

All those closed sourced apps that are free but have loads of terms & conditions, etc, need one thing to be asked about them. Why are they free?you'll find 9/10 free closed sourced apps are definitely not free.

A Google Place to Start, like I said before, is read up on fdroid and uses amazing companies like proton over anything like these archaic apps like AVG.

Some things have been covered already, but great apps that track your incoming and outgoing data already exist, are great on resources, and are free and open source. Double check all apps you want with at least a couple of sources from Web browsers that use duck duck go. All Google show you now is what they want you to see. So it's packed with results that are sponsored. It's almost out of control now.

Research prevention and safe app from a great community who really do care about what's the apps real agenda and its expoits are in it.

You can't ditch everything, but you can learn a hell of a lot, free. There is no need for an AVG sub. Sorry for the long post and a few repeated things. Every solution is out there, free/open sourced most of the time

[madz33]

None of this works. I doubt the store as the expertise to unhack a phone

[madz33]

I've done all the above in this thread and more. It's been impossible to have a working phone.

[AntS]

Hi all,

I've closed this thread, and removed some posts.

In addition to the above advice given about resetting your device; changing passwords; making sure that all of your software is up to date; 2-factor authentication; being cautious when installing apps, browsing the internet, and clicking links in texts & emails; and having your device checked out by approved authorised Samsung technicians:

If you believe that your various accounts and devices have been hacked it's best to check out the official UK site on cyber crime: https://www.nationalcrimeagency.gov.uk/what-we-do/crime-threats/cyber-crime and Action Fraud: https://www.actionfraud.police.uk/.

Reporting security vulnerabilities for Samsung mobile phones can be done here: https://security.samsungmobile.com/securityReporting.smsb 

And some general advice on the security features available for Samsung mobiles is here: https://www.samsung.com/uk/security/ 

Samsung does not condone the use of or allow promotion of hacking services or any activity that would be deemed as illegal. Our Community Terms of Service are here: https://eu.comhttps://eu.community.samsung.com/t5/news-rules-faqs/community-terms-of-service/m-p/92#... and our Community Guidelines here: https://eu.community.samsung.com/t5/news-rules-faqs/community-guidelines/m-p/97#M2 

Thank you.