Samsung Email Pre-reg voucher code issues

[show20071]

Is anyone else having issues redeeming exclusive voucher codes provided by Samsung for galaxy fold3 5g?

[SachikoT]

Hey, @show20071. We'd be happy to look into this for you.

• Where did you get the code?
• What do discount do you expect with the code? 

Please also send us a PM with the specific code to @Sam_UK and we can have a look out why this isn't working. 

[show20071]

Exclusive Code from Samsung itself by email.
£100 off when purchasing galaxy fold3 5g (512gb)

[SachikoT]

Thanks for explaining 😊

Our moderation team @Sam_UK will be able to look into this for you and get the code checked by someone at the shop. As these were individual codes per person, we'll take the code privately so no one else can use your superspecial code! If you'd rather chat to one of our care agents on another platform you can contact us on Facebook Messenger, SamsungHelpUK Twitter or on Instagram in a message or on the phone or chat services that you can find on our website. 

If anyone else is experiencing issues with a code sent to them by an email from Samsung, let yourselves be known here so we can follow this up for you. Please always include in private: 

• What the promotion or promotional code is offering 
• How you received the promotion or promotional code
• Your email address (only ever in private environments)
• Your promo code (only ever in private environments) 

Thanks! SachikoT

[show20071]

From Samsung by email,
Exclusive Code from Samsung itself by email.
£100 off when purchasing galaxy fold3 5g (512gb)
******edited personal info shared in public****

[Members_qNAWeYN]

Also having the same problem!

[SachikoT]

@Members_qNAWeYN, do follow the above steps  - we'll need to capture some details from you to escalate this to the shop.  

[show20071]

Where should one go to follow above steps mentioned?

[Chris5626]

I got sent an email with a code for am extra £100 off but it doesn't say where to redeem it.

It doesn't work in the redeem vouchers box.

Live chat couldn't help. Any advice?