05-01-2023 09:17 AM - last edited 25-01-2023 11:59 AM
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Solved! Go to Solution.
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25-01-2023 11:58 AM
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I ended up booking a repair directly with Samsung and went to their store in Manchester.
After a week they said they couldn't repair the phone and offered me the full amount I paid for the phone. (They also confirmed removing the screen protector doesn't void the warranty, but would affect any screen damage claims).
So, in summary. Book a repair directly with Samsung instead of your network provider, especially if it is EE.
Also, to all the people at Samsung, you guys are awesome and your customer service is the best!
05-01-2023 10:44 AM
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06-01-2023 05:24 AM
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As far as I'm aware @Zazzu removing the internal screen protector on a Flip³ or Fold³ does not invalidate the manufacturer warranty.
However the caveat is if you damage the screen in the process of removing it then this will mean any repair can be chargeable.
See is a Samsung Service Centre will help you !
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
25-01-2023 11:58 AM
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I ended up booking a repair directly with Samsung and went to their store in Manchester.
After a week they said they couldn't repair the phone and offered me the full amount I paid for the phone. (They also confirmed removing the screen protector doesn't void the warranty, but would affect any screen damage claims).
So, in summary. Book a repair directly with Samsung instead of your network provider, especially if it is EE.
Also, to all the people at Samsung, you guys are awesome and your customer service is the best!
27-01-2023 05:22 AM
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I'm happy to hear Samsung resolved the issue to a mutual resolution and that they supported part of my response that removing the factory fitted screen protector does not invalidate the warranty.
I wish you all the best @Zazzu 👍
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
19-03-2023 06:05 PM
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23-06-2023 03:55 PM
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How do they know if removing the screen was what damaged it?
18-03-2024 04:26 PM
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Then one night. The cover screen (when closed) was working. But when I flipped it open. It was black and unresponsive.
Took it to the EE store. Sent it off for repair. Got a receipt saying my handset was I good condition. No cracks or dents Didn't hear anything for 13 days.
Long story short. It's now got a crack on the hinge and a "dent" on the screen. As I've removed the protective film. Its void warranty. My phone has always has a case on it from day one.
Now they want £365 to repair it!!
Did your problem get resolved? If so, how? What did you have to do?
