Pink line on display fold 5

[redfox8]

I have owned my fold 5 for 3 months it has not been damaged or dropped.

It was purchased in the UK online new but it appears to be a UAE model.

Samsung UK offer no warranty whatsoever that is not my problem.

My problem is as a dedicated samsung customer there are no other options I am told not our problem.

I would have thought as a global company whatever the country the product was purchased in a warranty would be offered.

Not saying the warranty would be FREE but I would expect it to be reduced cost, is it wrong to expect to be charged shipping for the item to and from its purchase country but samsung can't even offer that.

IMHO this is not a global support organisation if they tell you to go back to the country you brought it from.

[JAMES4578]

Hi @redfox8  Warranty is regional based ,  not sure which seller/retailer you used  but important to do the checks with the likes of third party sellers on Amazon.

 The pink line tends to indicate a hardware issue, however a few things you can try.  see if  errors apear in diagnostics, if not try  to see if the issue appears in Safe Mode in case there is a conflict with a 3rd party app. https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/   Wiping the cache partition and /or factory reset are other options.

To wipe the cache partition:

1. Turn off the device.
2. Connect To Computer , other Device or TV USB, Press and hold the Volume Up key and then press and hold the Power key
3. When the Android logo displays, release both keys.
4. Wait until the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.

[redfox8]

Thanks for that info not required as it is accepted as a hardware issue by samsung.
My point is a global company without a global resolution for customers.
How hard is it to offer global shipping at a cost when I deal with an RMA for a part in my business the customer pays shipping the part is a global RMA not a regional one IMHO this is bad practice and bad customer support for a device.

[JAMES4578]

Fair enough, however global warranty not a prospect at the moment.

[redfox8]

As a foot note I wonder what happens when someone pays 1800 for a fold and then goes on a contract to another country for a year.
Guess they have to get a flight back spend a week waiting for a repair before returning to their job.
Or they buy a phone locally or they go with a company that can support them globally defo not samsung