Ongoing Issues with Samsung Flip Phone - Request for Refund or Compensation

[hobbs]

I would like to find out how to raise a formal complaint regarding my ongoing experience with the Samsung Flip4 256GB. After initially receiving a replacement for my first device, which had issues with the microphone, screen, and other malfunctions, I am now facing significant problems with the replacement unit as well.

The current issues include:

• The phone randomly turns off, even when fully charged, particularly when folded.
• Dark mode toggles itself on and off without any input.
• The device frequently overheats, even when idle, leading to severe lag and further battery drain.
• The phone loses about 10% charge per hour.
• The cover screen intermittently stops working.
• The phone is generally laggy and slow

These problems make the phone nearly unusable. It's clear from the numerous forum posts and online discussions that I’m not alone—many users are experiencing similar issues. Every update Samsung releases seems to exacerbate these problems rather than fix them.

This phone cost over £1,000, and the quality of both the hardware and software is appalling. The ongoing issues are directly impacting my work and daily life. I rely on this phone for essential tasks like commuting (tickets), payments, and communication. When the phone dies due to battery issues, I am left stranded and forced to pay out of pocket for services that the phone should be providing.

It's disappointing that Samsung hasn't issued a recall for these faulty devices and instead expects users to pay around £400 for repairs, when the trade-in value of the phone has plummeted to only £150. To make matters worse, despite my device being 256GB, many trade-in companies fail to recognize the IMEI number or incorrectly identify the phone as a 125GB model, further devaluing it.

I am seeking guidance on how to formally raise a complaint and pursue a refund or compensation. If Samsung is unwilling to address these issues, I would like to know how to escalate this matter with the creditor used for financing in the UK. Alternatively I will seek help from a ombudsman.

This situation is unacceptable, and I believe there must be a remedy. Samsung should take responsibility for the persistent issues plaguing these phones and offer compensation to affected customers. 

[Toady]

My flip 6 broke after 2 months major issues with screen going black. Samsung customer service is horrible.

[Toady]

I'm having same horrible service

Just about to the point I'll have to sue them. Terrible company

[GoanGeek]

Hi. Understand your frustration the only reason I mentioned upgrading is if you are into the flips.
They are brilliant phones and do have a unique style and you can do lots of stuff with them. Which you might not be able to do with the slab phones.

It's unfortunate you have been unable to enjoy yours.

I myself prefer the ultras. As I like to play call of duty mobile and I doubt the flips and folds would be able to handle the pressure.

I do hope your problems get sorted and you are able to enjoy the phones.

Best of luck.

[exloyalcustomer]

I would also like info on how to file a formal complaint for compensation.  I now have a $1000 paperweight.  Eventhough I still have 292 days left of my warranty.  My Z-flip 6 inner screen sizzled after only making 3 payments on it.  The phone is brand new and in pristine condition.  After much runaround and being without a phone, I was finally forced to send it in for repair.  The day they received it, they told me they are cancelling my warranty due to physical damage and the problem is the hinge.  Well I took pictures of my phone before mailing it to them, so they are lying about physical damage.  The fact is, their folding phones are failing everyday and they will not honor their warranty.  I have been dealing with them for over a month and have got nowhere.  So now I'm making payments on a paper weight, because I am not paying them $385 for their defected phone.  I have always been a very loyal and faithful customer.....I'm done.  All I want is a new phone.  Please help

[Members_Ci8wQDi]

I too have this problem where my phone (bought Nov '22) automatically shuts down when folding.

I am so upset now having spoken to repairs and Samsung who will do absolutely nothing to help, suggesting impact damage as the cause, when, as we have all discovered, this is a widespread, well-documented manufacturing issue.

My phone was my little pride and joy, it was a gift from my mother for my 60th birthday, and I have looked after it incredibly well, it has never been dropped (as I think Samsung are trying to suggest). I have been quoted £400 for it to be repaired.

I have now asked for my un-repaired phone to be returned to me and I will just have to carry on using it as it is. In the future I will never buy another Samsung again.

[Members_6aKa4E4]

The switching off on flipping close issue is widespread and cross generations of Flip. Really frustrating! Iphone next for me

[ExSamsunlover]

I have had the same issue with Samsung flip 4. I have only ever used Samsung since 2008 but I guess I will change now. They got an expensive gadget faulty that is working only for a couple of months. That's extremely disappointing.