One UI 6.1.1 update Sabotaging my Flip 3

[ATL111]

Hi, wondering if anyone has experienced the same issue. Upgraded my Flip 3 Phone to the New One UI 6.1.1 on Oct 7th and ever since I don't have any Phone Service with Giff Gaff, just get the message 'No Service'.

Done the usuals Restart 'Switch Off & On again', cleaned the SIM Card (& it works in another phone), reset the APN, but nothing, anyone calling me, it's going straight to Voice Mail & to add to this away from WiFi the phone does a good Brick impression!

[ATL111]

Yeah tested on Monday, the SIM works fine in another phone.  

This does feel like a bodged update from Samsung as it won't let me change any settings around Network Operators, won't let me switch off this setting, which is very strange.

 

[ATL111]

Hi, how do go about asking Samsung for better assistance to try and resolve their issue, I've had a phone with 'No Network' for 5 days, things I tried that are pointing towards a One UI 6.1.1 update with bugs that affect Flip 3 phones.

Note: Phone worked fine the day before the Update, received & took calls and successfully used data outside.

After the update with the 'No Network' error:

Restart the Phone - Didn't work

Switch off the phone for an extended period - Didn't work

Switch to Flight Mode multiple times (to refresh Network Connection) - Didn't Work.

Reset the Network Connection on the Phone's Settings - Didn't work

Checked the Giff Gaff/O2 signal test in my area & performed a Manual Roam - Service @ 100%

Amended, Reset & deleted the APN on the phone with multiple restarts - Didn't work

Tried the Giff Gaff SIM I get 'No Network' with the Flip 3 in another Phone - SIM worked Fine.

Tried another working Giff Gaff SIM from another phone in the Flip 3 - SIM has 'No Network'.

What are my next steps to ask for better support service from Samsung that will get a resolution to fixing my phone which has not worked since the One UI 6.1.1 update to my Flip 3.

[ATL111]

Have also opened a ticket with an Giff Gaff Agent.

[PaulM1]

Thanks for updating us, @ATL111. Just to let you know: I removed the reference number from your post, as this was personal to you and it's best practice to conceal any personal or potentially sensitive information from public posts. 

[ATL111]

@PaulM1 Appreciate protecting my personal data, but this versus having a phone that doesn't work for 5 days after a Samsung update, you can understand all I want is Samsung to provide a solution to my issue!

Everything we've tried on this forum hasn't provided a solution & I can see from history, this is not the first time this has happened, after a Samsung update the phone goes to 'No Network':

https://eu.community.samsung.com/t5/galaxy-s22-series/anyone-else-have-no-signal-after-update/td-p/7...

What do I do?  How do Samsung solve this issue?

Samsung provided a One UI 6.1.1. update to my phone and ever since I've got 'No Network' on a ZFlip3 phone that worked perfectly fine prior to the update & I've tried all the fixes that are provided via the forum with the usual Copy & Paste text of typical resolutions with no joy.

How do I get my phone to work again? 

[PaulM1]

I appreciate that you're eager to get this resolved, so my expectation is that our Support Team will be in touch with you to provide the next steps.

You may also wish to submit an Error report.

By creating and submitting an error log, this can be sent to the software team for full review. Generating an error log collects the background data and allows the aforementioned team to confirm what is going on in the background. They'll then be able to review the logs and get back to you with a solution.

Head to the Samsung Members App > Support > Under “Send Feedback” tap the pencil icon and then “Error reports” > Choose the most relevant category displayed. If none of these are related to the issue, select "Others". Be sure to provide a detailed description of the issue, then tap on "Send System Log Data".

Please include screenshots, videos, and audio files (if applicable) to support your query. Data can be added by tapping the paperclip icon (upper right). This will help us gain a better understanding of this situation. Once complete, please tap on "Send".

Please do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes. The team will then be able to take a closer look at what is happening and get back to you once there is a solution in place.

I hope this helps.

[ATL111]

@PaulM1 thanks for this, have followed your instructions & sent the relevant error report on Samsung Members.

Fingers crossed. 🤞

[PaulM1]

You're welcome, @ATL111. Please let us know when you get this resolved..

[ATL111]

Will do, thanks

[ATL111]

Hi, haven't received anything back regarding my error report other than the standard reply 'saying Samsung will be in touch ', do they have a typical response time, checked again this morning and nothing, anything I can do to progress as the Error report doesn't allow you to add any further updates, thanks?