🎤 not working

[GalaxyLoverr]

Hi guys anyone knows what should I do to fix my flip 3 microphone 

I cant record or send voice messages in any app 

[Neo001]

Hi,

In the quick toggle, is the Microphone access allowed? If that is not the issue, have you run diagnostics on using Samsung Members app or via Battery and device care > Diagnostics to check if the mic is ok?

[GalaxyLoverr]

Yes
Access is allowed I have don diagnostic mic isn't working

But when I record a video it does work but for only apps such as WhatsApp or voice recordings aren't working

[dj9494]

Try clearing cache of the app in which your microphone is not working, again check for permissions. When you try to record, do you see a green microphone symbol on top of your screen??

[Neo001]

Another thing to check is, if the mic permission has been revoked for these apps and to add it back.

[GalaxyLoverr]

Hi
Thanks for ur support
Yes I did clear cache and I did reset all settings.

Yes there is a green signal when I am recording

The only thing remains is a full factory reset which I am trying to avoid as there is an over 1 year data will be a big hassle

I hope to find another solution

[dj9494]

Umm Try contacting coustom care

[ManBee]

Hi
Would mind to update us if the problem is sorted. I have the same problem with my mobile and tried the above mentioned suggestions but with no luck.
Thanks

[GalaxyLoverr]

Hi
Sorry to let u know they told us our warranty is no more in place as we removed screen protector
The stupid plastic
They ask for 370£ to fix it....
Was soo upset 😡 😫 just by removing screen protector warranty Gone for ever what a nonsense condition from Samsung

[ManBee]

Thanks for your reply
Soo frustrating.....
I had my Z flip fir 2 years now but I would expect such an expensive device to last more than 2 years.
I seems that I'll go back to Iphone 😩