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No network

(Topic created on: 07-06-2024 09:34 AM)
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forzara
First Poster
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Can someone help me please after the latest update I have no network I cant call or receive calls or texts I have tried every thing has anyone else had this issue??
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Piper123
Samsung Members Star ★
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Hey there and welcome to the Forum.

Before we look to offer solutions, saying you've tried "everything" doesn't help. Can you please list what you've tried?
Joolminni
First Poster
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I CAN NOT MAKE ANY CALLS IT SAYS CANY CALL ON MY NETWORK. PLEASE CAN SOMEONE HELP ME. I NEED A PHONE COZ I GOT SERVER HEALTH ISSUES AND I JUST RUN OUT OF ELECTRICITY AND CAN'T GET THROUGH TO GET HELP O SUPPORT 😫
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AndrewL
Moderator
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@Joolminni: To begin with, please swipe up from your Home screen and head to Settings > Software update > Download and install, and check for any available updates for your phone. Now, head to Settings > Connections > Mobile networks > Access point names, and check to make sure that your network plan is registered here. If it isn't, tap the 3 dots in the top right > Reset to default, to see if this helps. Tap the Back button > Network operators > Select automatically, and make sure that this is toggled on. 

If the problem persists, power off your phone, remove the SIM card and give the gold contacts a rub with a dry, microfibre cloth, then re-insert it and power the device back on. When the phone has finished booting, check the top left corner of the lock screen, where your network details should be visible. 

To further troubleshoot the issue, please head to Settings > Connections > SIM manager, and make sure that your SIM is recognised, and toggled on. Also, you may wish to head to Settings > General management > Reset > Reset mobile network settings > Reset settings. If you continue to see the network notification, then please try your SIM card in another compatible phone, as this will help to determine if the problem lies with the phone, or your SIM/network provider. 

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