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My warranty claim had a great outcome

(Topic created on: 28-04-2023 09:42 AM)
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Jangles
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I want to give a huge shout out to Samsung Mobile for the way in which they handled my recent warranty claim.

I returned my Z Flip 4 as the screen protector had started to peel away at the right-hand hinge, right in the fold. It came back in less than a week with a new protector, dealt with under warranty. 

That's what I call customer service! 

8 REPLIES 8
Glenntech
Samsung Members Star ★★
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That's great to hear and excellent you had it back quickly to continue to enjoy that fantastic phone
KholaI
Moderator
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I'm happy to hear about your brilliant experience @Jangles !

ironass
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@Jangles 

Thanks for posting that. It is human nature to post on forum when things go wrong but very few people take the time to mention when things are as they should be.

“The evil that men do lives after them;
The good is oft interred with their bones.”

― William Shakespeare, Julius Caesar

Whilst I feel for and try to help those that have issues, we must not forget that the vast majority of users have a positive experience.



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My device... Galaxy Z Fold5 5G 12/512GB (G946B D/S) CSC EUX. Android 14. One UI 6.1
JAMES4578
Samsung Members Star ★★
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@Jangles  That is excellent customer service,good to hear. Important to  share when things go well too.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


Jangles
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Yes, I decided to wait until the issue was resolved before sharing my experience. And expecting the outcome would be positive, as it was!

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Jared14
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Will the initial charge of $899 be refunded?

I had to send for a replacement after dropping my phone and damaging the hinge. The replacement was approved and they charged me $99 for the deductible,  and another $899. Are they holding onto that $899 until I send in my damaged phone?

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Jangles
Pioneer
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In my case I wasn't seeking my money back but a repair or replacement under warranty. And it wasn't a case of accidental damage.
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PAD
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That's good to hear as my screen protector is also lifting in the place.
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