28-04-2023 09:42 AM in
28-04-2023 12:32 PM in
Thanks for posting that. It is human nature to post on forum when things go wrong but very few people take the time to mention when things are as they should be.
“The evil that men do lives after them;
The good is oft interred with their bones.”
― William Shakespeare, Julius Caesar
Whilst I feel for and try to help those that have issues, we must not forget that the vast majority of users have a positive experience.
28-04-2023 05:38 PM in
@Jangles That is excellent customer service,good to hear. Important to share when things go well too.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.1,Android 13 .
04-05-2023 05:09 PM in
Will the initial charge of $899 be refunded?
I had to send for a replacement after dropping my phone and damaging the hinge. The replacement was approved and they charged me $99 for the deductible, and another $899. Are they holding onto that $899 until I send in my damaged phone?