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Original topic:

Main screen malfunctioning when opening and closing handset

(Topic created on: 21-07-2022 09:27 PM)
AUsmn
First Poster
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Galaxy Z Fold | Z Flip
I have an issue recently with my z flip 3. When i open it, the screen just black need to press the power button a few times or close and re open the phone. Anyone have the same issue? Anyone know what is the cause and how to fix that issue?
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7 REPLIES 7
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Galaxy Z Fold | Z Flip
Try cleaning the cache in the samsung recovery mode by turning the device off and pressing the volume up and power button
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mtimbone
Journeyman
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Galaxy Z Fold | Z Flip

A user with the same problem posted under a different heading, that he was able to fix the issue by uninstalling the One UI Home app on his phone. Go to  Settings-Apps-One UI Home-Three Dots in the upper right hand corner-Uninstall updates.   I also hit "Force Stop".   After you do this you lose a lot of Home screen functionality. The app is needed, so I rebooted my phone and updated the One UI Home App.  This seemed to work for me so far.  I am also pleased that the issue could be related to a software bug vs. a hardware issue where the screen would have to be replaced.   If anyone tries and plays around with the One UI Home app and is successful in solving the issue please post.  There are a lot of post with this issue and this could be the "solved" answer.  

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AUsmn
First Poster
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Galaxy Z Fold | Z Flip
Tried that but nothing changes
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AUsmn
First Poster
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Galaxy Z Fold | Z Flip
Trying to find how to uninstall one ui home updates but cant find the way how to do that like what you said
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mtimbone
Journeyman
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Galaxy Z Fold | Z Flip

AUsum, sorry you are having issues with the Flip 3.  You are not alone.  Just to update, the uninstalling the UI Home solution eventually did NOT work after all.  I am a United States user and I found a UbreakiFix store location that replaced the front screen under warranty and I then traded in my phone with Samsung for the Galaxy Flip 4.  Pretty much the same phone but the fold feels stronger.  So far I have not read about anyone have any issues.   Hopefully Samsung improved on the issue.   When the phone was first released Samsung US was giving a generous trade in amount.   Samsung is aware of the issue.  Try calling and request a warranty repair.   You have to be persistent and try and get Samsung to replace the screen for free.  Depending on which country you are from they may or may not fix it.  You may have to call several different Customer Service Representatives because they all give different answers, solutions and responses to the issue.    Good luck.

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Members_Ylyw9O6
Apprentice
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Galaxy Z Fold | Z Flip

I found the solution to this problem after Samsung refusing to inspect the problem but try really hard to void your warranty by FINDING a scratch. Anyway, I found out it was a RAM issue for my case, so I screenshot the list while I clear memory (RAM) for unused apps. What worked for mine is the "Meta Services", which allegedly is for Facebook. After disable this in the setting-->app, it works perfectly.

But, will never buy anything from Samsung after their terrible service and bad approach to solve issues - by FINDING a scratch and waiving your warranty! Problem solved for them!

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AUsmn
First Poster
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Galaxy Z Fold | Z Flip
Same here. Mine got scratch so they void the warranty and tried with disable meta services it was work for a while but the problem come back again now. Just leave it as it is
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