I've been reading all the complaints about cracks along the fold on z flip 3 phones that are in warranty.
I'm also seeing that unsurprisingly Samsung has failed to stand behind their product.
It really bothers me because those of us who have purchased the phone are among their most loyal customers!
We're early adopters who went out on the limb at the cost of $1,000+ each.
Many of us myself included, have been long-term customers. My first Samsung phone was the S5 (which I still have), I've had nearly every flagship model since (including the S, edge and Note series).
As a matter of fact, I still have most of these phones that are many years older than my Z flip & none of them have damage! They're all in working still, not one cracked screen!
Yet here I am one year after buying this phone the screen is cracked along the fold which means it's not likely to still be water resistant (a important feature for me).
This is unacceptable and I'm wondering if anybody has already filed a class action lawsuit.
I think the main concern for many has been that the factory fitted screen protector has delaminated after a period of time which peopke then think the screen has cracked.
The screen protector on my Fold³ delaminated so I peeled it away.
M colleague at work Fold³ had the same delamination.
I've not met anyone personally who's phone screen on the Fold³ or Flip³ has cracked.
I'm in no way dismissing the posts we see on the forum and I have no insight to eat the Service Centres are saying after assessing a phone.
Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.
Screen protector on my flip 3 was cracked by December (I got the phone in Sept). Not knowing it was just a protector, I sent it back to Samsung for repair. It took nearly 2 months to get it back, three months after that it cracked again. Not wanting to repeat the previous experience I pulled the protector off.
SO YES, the cracks are on the SCREEN not the protector.
I'm not sure if you can do class action lawsuit in EU, but I know you can report samsung to trading standards. If everything goes well you should get refund.