Fold 4 and Flip 5

[Burt05]

Hi all.

I'm so frustrated. I bought my wife the fold 4 18 months ago and within 12 months the large screen turned black, sent it off for repair and it was deemed as user error and samsung wanted £500 to repair this issue.

My sons flip 5 has now started to go crazy and stopped working in exactly the same way.

Has anyone actually got this repair done on the fold or flip, EE told me it will be under manufacturer's warranty but samsung say if it isn't in perfect condition, they won't touch it.

May I add, both phones are in as good condition as you will see. No cracks, scratches that a naked eye could see.

Sorry for the first post being a rant but OMG 

[smiley]

There are various experiences from samsung warranty claims.

The general rules if the phone is less than 24 months old and still in warranty, is that the repair 'should' be under warranty. However if there are ANY signs on the hinge or the sides of the phone that indicate any impact damage, no matter how minor, then they usually decline as a warranty repair.

If the phone truly has no signs of any drop damage at all then you should have good grounds for a warranty repair. I would inspect the phone throughly and DEFINATELY take a load of photos of the condition of the phone, as well as powered screen with IMEI numbers showing. Just in case there is any different opinions about the condition.

Good luck
Smiley

[smiley]

P.s with your fold experience a while ago, I would have questioned their reasons for concluding 'user error' for the cause. Unless there was something that could have happened that caused the screen damage.

For me I don't think I would own a fold or flip without also making sure of any insurance claim with Samsung Care+ or an equivalent insurance. These phones are too expensive and also more susceptible to damage than traditional slab phones.

Smiley

[Burt05]

I understand now that 'ANY' literally means the smallest of marks. I'd also understand if it was on the inside of the fold, near the screen.

I will never allow anyone to get a flip or fold phone again in my household. Never be worth the money.

This won't put me back to iphone but very disappointed....in myself hahahaha

I dont see how they expect a phone that gets put in laptop bags, handbags, on tables to be 'untouched'.

[smiley]

I think they may accept a minor cosmetic scratch or two, but anything that looks even remotely like it is impact related, I.e a small dink rather than a scratch, and they have been less than accommodating with the warranty.

Thankfully I haven't yet had any run ins with warranty... but then again I haven't (yet) owned a folding phone.

In my opinion glass screens aren't meant to be folded by the laws of science and physics, but somehow as technology and production methods have improved, then flexible glass has become a thing.

However due to those risks I think the £5-10 a month for accidental insurance is well worth the spend with such phones.

Although I personally haven't owned a fold phone, I am actually very keen to get a fold 6. Additionally the reliability of the phones have come on quite a way in the past two generations. Fingers crossed i don't have any issues.

Smiley.

[BandOfBrothers]

It might be worth checking if any alternative cover such as Home Contents Insurance ir some Banks offer cover as a perk of the account may be available @Burt05