31-08-2021
11:31 AM
- last edited
31-08-2021
02:45 PM
by
AntS
) in
Hi. Has anyone had any problems getting their imei number verified for the trade in promotion? It accepted it for the starter kit promotion but when I attempted the trade in promotion it wouldn't verify my imei number. Frustrating to say the least! I've contacted support by email 3 times and no response. I contacted Samsung by phone and they told me to clear my cache or try another device. I have done both of those but still no joy...any suggestions?
07-09-2021 03:09 PM in
Galaxy Z Fold | Z Flip07-09-2021 03:41 PM in
Galaxy Z Fold | Z Fliphi yes have taking screen shots, the girl at John Lewis was adamant they had never had any promotions on the Z Flip 3 despite their website showing it the other evening. Interesting was that the offer was removed on 1st September from their website but really annoyed I am being fobbed off. I would of ordered direct from Samsung but they couldn't get any stock in til after 24th September and I needed a new phone before then. MTR are not answering any email or phone calls so no idea where I go from here
07-09-2021 04:05 PM in
Galaxy Z Fold | Z Flip08-09-2021 12:42 PM - last edited 08-09-2021 12:54 PM ) in
Galaxy Z Fold | Z Fliphi SachikoT how do I send a private message to you and Sam please
sorry think I worked out how to do this now
09-09-2021 12:51 PM in
Galaxy Z Fold | Z FlipI am having exactly the same issue - trying to take advantage of the trade-in offer on my Samsung S10 after buying the S21 Ultra through Mobile Phones Direct. MPD were delayed in sending out my handset - therefore, I'm already up against it time-wise in completing before Samsung's September 14 promotion deadline. Now, it's not accepting the IMEI number of my new device. Please help Samsung - multiple emails sent to Samsung Trade In Offer and Samsung Recycle email addresses without response. Really poor service from MPD and Samsung - very disappointed customer.
09-09-2021 01:33 PM in
Galaxy Z Fold | Z Flip09-09-2021 04:45 PM in
Galaxy Z Fold | Z FlipGood news they have sorted my issue out, I had an email telling me it had been fixed so hopefully others won't have to wait too long either.
26-10-2021 07:39 PM in
Galaxy Z Fold | Z FlipThis issue is still ongoing for the Z3 and watch promotion, I have privately messaged @Sam_uk so hopefully this will help, worried as the deadline at the start of november is approaching
27-10-2021 06:25 PM in
Galaxy Z Fold | Z FlipHi, can someone help its been 24 hours and have had any replies from @sam_uk
29-10-2021 10:54 AM in
Galaxy Z Fold | Z FlipIt's been 3 days since my op. I have emailed, I have privately messaged and I have had zero replies. Samsung, this service really isn't great!