06-04-2023 12:24 PM in
06-04-2023 01:37 PM in
@LeahJ: Can you try restarting your phone, then head to Settings > Connections > More connection settings > Rich Communications, and make sure that this is toggled on?
If the issue persists, can you confirm if the chat status hangs on 'Connecting...' indefinitely, or if you encounter any notifications or errors? Furthermore, as you're using Google Messages, have you tried accessing your chat features via the Samsung Messages app, to see if this helps?